Opening times

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

The Extended Access Service has more appointments with GPs available, making it easier for you to get an appointment at a time that suits you, including evenings and weekends. 

A Norwich scheme offers GP appointments at times outside the normal surgery hours of 8am and 6:30pm. The partnership offers appointments before 8am and up to 7pm already, but these are in addition to that.

The clinicians are not from St Stephen’s Gate Medical Practice and the service is provided at Lionwood Surgery, NR1 4NU.

You may ask for one of these when you call and if any of our allocations are left, you will be given it. Alternatively, in discussion with a member of the duty team, you may be offered one, if the timing of the appointment is more important than coming to us.

How do I book an appointment?

Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you.

If your practice is closed and you need medical help now, use NHS 111 online or Call 111. They may also be able to book an appointment for you with the GP Extended Access Service.

Please note that your consent will be required in order for an appointment to be booked for you.